UPDATED POLICY- W.E.F 18 FEB 2022
Making a purchase with MADE FOR HER LABEL indicates that you have understood, acknowledged & adhere to agree to the terms & conditions and policies of our website.
We gladly accept size exchanges postmarked within 2 days after the date of delivery. Please note , You have to raise a size exchange request on the website within 48 hours of delivery to be eligible for a size exchange .
* IMP- closet essentials ( bra's and bralettes ) aren't elgible for any exchange / return to maintain hygiene policy .
Size exchange can only be availed once only. Items purchased via gift card / coupon code will not be eligible for a further exchange.
Purchase made from SALE CATEGORY are Not eligible for any kind of Return or Size Exchange. Please order the size carefully .
If you're claiming a damaged/ wrong product , please send the package opening video over email to firstname.lastname@example.org. A request for a damaged/ wrong product without the opening video will not be taken into consideration.
Please ensure that the package opening video is from the beginning without any cuts .
Eligible criteria for exchange :
*Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in its original packaging are eligible for exchange.
-Damage refers to make up stains, fake tan, perfume, deodorant, washing powder , self inflict while trying on the product and odours on the garment will lead to rejection of the return.
RETURN METHOD AND COST :
*You can easily raise a size exchange request by submitting the request under RETURN & EXCHANGE REQUEST . Enter your order number and email id OR phone number .
*Your request will be reviewed by the team and you will be notified via email for the approval or rejection of your request.
*If your return is approved , team we will arrange a reverse pick up. Reverse pickup charge is bearable by the customer for exchanges at INR 200/-, per item you have raised the request for.
*Please handover only those items for which the return request has been approved in the original packaging along with the label . If any other items are handed over, the same will not be our responsibility as the courier partners will deliver us the item for which pickup is arranged.
*Please do not forget to collect the reverse pickup slip from the courier person as a proof.
*Once the items gets delivered back to us , the products will undergo a quality check and credit voucher with a validity of 2 months will be issued to the customer deducting the pickup charge (no refund to original mode of payment ).
*If in any case , team finds out the product to be faulty after reaching the warehouse , team will reject the request and same item will be reshipped back to the client on their expense only .
*Shipping charges and discount codes are non - refundable in any case .
The amount paid for the product will be refunded only ( in form of a coupon code).
* Post receiving the coupon code , You need to order your required size by using the coupon code shared with you . Shipping charge to be borne by the customer only .
*Please note that the goods are your responsibility until they are returned to our warehouse, any returned item that is not received by Madeforherlabel.in will be treated as not returned.
If in any case , You need to self ship the package - Please ensure to pack it properly . Any damage to the outfit will lead to a rejection of your request .
Please Note: MADE FOR HER LABEL reserves all the right not to process any exchange request in the following situations:
1. Return Exceeds the mentioned time limit.
2. Returning Non-MADE FOR HER Items.
3. Return items belong to the NON-EXCHANGEABLE/ RETURNABLE category.
4. Returning without an application.
5. Not being able to provide the proper proofs wherever required.
Please note the below reasons are NOT considered faulty:
Color variation from product photos.
Slight design variation from product photos, e.g. print/lace patterns and arrangements
Slight size variation of within ± 3cm on measurements.
Minor imperfections, e.g. loose threads, crease marks, and etc.
Self-inflicted damage to the product while trying on item
Customer's subjective opinions on product quality and preference.
Unavailability of any size at the time you placed an order
Returning non-returnable/exchangeable items.